Terms of Use

Version 3 · Effective from May 14, 2026

These Terms of Use (the "Terms") govern your relationship with Iuvenalii Khlopkov (PE) (the "Provider") regarding use of the 12levels mobile application (the "Service"). By using the Service you fully and unconditionally accept these Terms.

1. License Grant

The Provider grants you a non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial English language learning.

2. Description of the Service

The Service is a mobile application for learning English as a foreign language. The Provider may add, remove, or modify any specific feature within the Service at any time at its sole discretion; the authoritative list of features currently available is the one shown inside the application and on the App Store product page. Changes to the feature set do not affect the validity of these Terms.

3. Account and Registration

To access full functionality you need to register. You agree to:

1. Provide accurate registration data
2. Not share your credentials with third parties
3. Not create multiple accounts to circumvent restrictions
4. Promptly notify us of any account compromise

You may delete your account at any time via Profile → Delete Account. After deletion, your data is removed within 30 days (see Privacy Policy for details). Deleting your account does not automatically cancel any active Apple subscription — see Section 4.

4. Paid Plans and In-App Purchases

The Service offers paid plans ("12levels Pro") via Apple's In-App Purchase system. Plans currently available:

• 12levels Pro — Yearly — auto-renewable subscription, billed annually, includes a 14-day free trial for new subscribers
• 12levels Pro — Monthly — auto-renewable subscription, billed monthly, no free trial
• 12levels Pro — Lifetime — one-time non-consumable purchase, no auto-renewal

Detailed pricing, billing cycles, free trial mechanics, auto-renewal rules, cancellation instructions, refund policy, and other subscription-specific terms are set out in the separate Subscription Terms document, which forms an integral part of these Terms. By starting any paid plan you accept the Subscription Terms in addition to these Terms.

Key points (full text in the Subscription Terms):

• All charges are processed by Apple; the Provider does not see or store payment instruments.
• Auto-renewable subscriptions renew automatically unless cancelled at least 24 hours before the current period ends.
• You can cancel any active subscription in Settings → [your name] → Subscriptions on iOS, or via Profile → Manage Subscription inside the app.
• Refunds are handled by Apple at reportaproblem.apple.com; mandatory consumer protection rights in your country are preserved.
• Family Sharing is not enabled in this version.

5. Intellectual Property

All rights to the Service, including code, design, text, audio, and trademarks, belong to the Provider or its licensors. You receive only the right to use the Service in accordance with these Terms.

6. Prohibited Conduct

You agree not to:

• Copy, distribute, sell, or transfer Service content to third parties
• Decompile, disassemble, or modify the source code
• Use the Service for unlawful activities
• Disrupt the Service (DDoS, scraping, API overload)
• Create derivative products based on content of the Service
• Submit malicious content (viruses, malware) to the Service
• Use chargebacks or fraudulent refund claims to obtain "12levels Pro" features without paying
• Submit text prompts, free-text input, or any other user-generated content that is illegal, harmful, harassing, sexually explicit, hateful, defamatory, infringing, or otherwise prohibited by the acceptable use or usage policies of any third-party provider used by the Service (including, but not limited to, the policies of any AI providers the Service may rely on). Violation may result in immediate suspension of access without refund.

7. AI-Generated Content

The Service uses artificial intelligence to generate personalized stories and explanations. You understand and accept that:

• AI-generated content may contain inaccuracies, factual errors, or unusual phrasing
• The Service does not guarantee uniqueness of generated content
• The Service is not responsible for the content of generated material
• Use of AI-powered features may involve transmission of anonymized learning context to external providers (see Privacy Policy §5.2)

8. Educational Outcomes

The Service provides tools for learning English. The Provider does not guarantee that you will achieve any specific level of language proficiency — outcomes depend on regular practice, time invested, and individual ability.

9. Liability

The Service is provided "as is". To the maximum extent permitted by law, the Provider is not liable for:

• Indirect or consequential damages, lost profits
• Temporary unavailability of the Service (including planned maintenance)
• Data loss caused by user-side or third-party failures (Apple, Cloudflare, Supabase)
• Actions of third parties who gained account access through user fault

Total liability is limited to the subscription fees paid in the last 12 months (or the Lifetime purchase price, if applicable). Mandatory consumer protection rights in your country of residence remain unaffected.

10. Changes to Terms

The Provider may modify these Terms. Material changes will be announced in the app and may require renewed acceptance. Continued use after changes means you accept them.

11. Termination

These Terms remain in effect until terminated by either party. The Provider may terminate the agreement and block your account for material breach, including fraudulent purchase activity or repeated chargebacks. Termination by the Provider for cause does not entitle you to a refund except where required by law or by Apple's policies.

12. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Armenia, with mandatory consumer protection provisions of your country of residence remaining applicable.

Disputes shall be resolved through negotiations. Failing that, by court at the Provider's place of registration or — for consumer disputes — at your place of residence at your option.

13. Apple App Store Additional Terms

The following terms apply to the version of the Service distributed through Apple's App Store and are in addition to (and, where directly conflicting, supersede) the rest of these Terms:

• Acknowledgement. These Terms are concluded solely between you and the Provider, not with Apple Inc. The Provider, not Apple, is solely responsible for the Service and its content.
• Scope of license. The license granted to you for the Service is limited to a non-transferable license to use the Service on any Apple-branded device that you own or control, as permitted by the Apple Media Services Terms and Conditions.
• Maintenance and support. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Service. Any questions concerning the Service should be directed to the Provider at the contact details below.
• Warranty. The Provider, not Apple, is solely responsible for any warranty obligations regarding the Service. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service (if applicable). To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the Service.
• Product claims. The Provider, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including but not limited to: (i) product-liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy, or similar legislation.
• Intellectual-property claims. In the event of any third-party claim that the Service or your possession and use of the Service infringes that third party's intellectual-property rights, the Provider, and not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist-supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. You acknowledge and agree that Apple Inc. and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

14. Contact

Provider: Iuvenalii Khlopkov (PE)
Address: 26A Movses Khorenatsi str., apt. 201, Yerevan 0010, Armenia
Email: [email protected]
Website: https://12levels.app